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Accessibility statement

The East Belgium Tourist Agency, is committed to make this website accessible in accordance with the following legislation: Decree on the electronic communication, public or addressed to individuals, of the authorities of the German-speaking region.

This accessibility statement applies to the website: https://www.ostbelgien.eu/

Level of compliance

This website is in partial compliance due to the non-conformities and exemptions listed below.

Preparation of this Accessibility Statement

An external accessibility audit has been carried out. This audit consisted of a simplified analysis.
The assessment of the website's compliance with the requirements of Directive (EU) 2016/2102 has been verified using the Accessibility Auditing Tool 1.1 FOD BOSA.
You can view the report here: https://scan.accessibility.belgium.be/de/report/2021/www.ostbelgien.eu_0 

Disproportionate burden

The adaptation of the colour contrast implies changing the entire graphic chart of the website.

Content not accessible

Some images and pages are scripts that come from external providers and are currently outside the control of the East Belgium Tourist Agency.

Suggested alternatives

1. The contents can still be accessed via the tab key.

2. The contrast ratios cannot be optimised at present

Contact details

If you have any questions or concerns about the accessibility of our website/application, please contact

Jean-Paul Diaz-Caneja, Strategic Advisor
Email: Jean-Paul Diaz-Caneja

If the above service does not answer, you can contact the following mediator:

East Belgium Tourist Agency
Nicole Heck, Communication & Web
Email : info@ostbelgien.eu

Enforcement procedures

If you do not receive a satisfactory answer to your questions or remarks, you can send an e-mail to beschwerde@dg-ombudsdienst.be or write to the mediation service of the German-speaking Community, Place du Parlement 1, 4700 Eupen. You can also request an appointment by calling the free number 0800 987 59. The mediator will examine your complaint and attempt to mediate.

Improvement plan

An initial effort has been made to bring the www.ostbelgien.eu website into compliance with the official accessibility criteria.
Waves of accessibility improvements to the website will be implemented during 2022.

This declaration was prepared on 13/12/2021.
The last review of the declaration took place on 13/12/2021.