Privacy statement

ATCE respects your privacy and the way you choose to provide data. ATCE recognises the need to properly safeguard and manage the personal data it collects. ATCE conducts its business in accordance with this Privacy Policy to help you understand what types of personal data ATCE may collect, for what purposes it may be used and with whom it may be shared.

If you have any questions about this Privacy Policy, please contact us using the details below:

Agence du Tourisme des Cantons de l’Est asbl
E-mail:
Registration number: BE 0715 454 578
Address: Hauptstrasse 54, 4780 St. Vith
Phone number: +32 80 227 664

When you use the Site, you have the option of choosing what personal data you are willing to provide. By providing this personal data, you agree that ATCE may process your data within the context of your visit to and use of the Site. Depending on which services you subscribe to, you will be asked to provide information. Some of it is mandatory and other parts are optional (marked on the Site with the symbol “*”).

More specifically, the categories of personal data listed below, whether mandatory or optional, are collected, processed, and used by ATCE in accordance with this Privacy Policy so that you can make reservations on the Site, buy products in our Touristshop and enjoy the benefits of other services offered on this Site. ATCE collects and processes the following categories of personal data:

1. Personal data processed in the context of overnight bookings or other tourist services in accordance with the General Conditions of Services: Last name, First name, E-mail address, Address, Street, Postal code, City, Country, Civil status, Title, Telephone, Fax, Company, Message

2. Personal data collected in the context of the conclusion and management of online sales contracts via the Touristshop in accordance with the general conditions of online sale: Title, Last name, First name, E-mail, Phone, Fax, Address, Number, Postal code, Town, Country, Payment method, Company

3. Personal data processed to respond to your requests as listed below:

– Subscribing to the ostbelgien.eu newsletter:
E-mail

– Registration for the winter information point
Name, E-mail

– Request for information about a tourist service provider (hotels, campsites, cottages and furnished accommodation, inns, holiday villages, bed and breakfast, activities)
Last name, First name, Street + No., Postal code + Town, Country, Tel, Fax, E-mail address, Your question

– Registration for press releases
Title, Last name, First name, Address, Postal code, Town, Country, E-mail, Function, Type of media organisation, Publication, Frequency of publication, Edition, Topics of interest, Comment

– Contact (reserved for members of the press)
Message, Title, Last name, First name, Number, Address, Postal code, Town, Country, Phone, Interests, E-mail – Access to the image bank of the Agence du Tourisme de l’Est de la Belgique (reserved for members of the press) First name, Last name, E-mail, Password, Acceptance of the Terms of Use

Based on your explicit consent, MEDIA&MORE collects, processes and uses your personal data to send you direct marketing messages, such as advertisements and promotions that best suit your personal interests.

ATCE will use aggregated data (data that cannot identify or be linked to you, e. g., statistical data) to measure your interest in the Site and how you use it. ATCE may use this aggregated data to coordinate statistical and/or other summary analyses of the behaviour and characteristics of visitors to the Site. ATCE may use third-party providers to collect and analyse this data. While ATCE may share this aggregated data with third parties, none of this data will allow anyone to identify you.

ATCE does not collect or process any specific category of personal data, unless you have explicitly, intentionally, and freely shared it with us. Special categories of personal data are referred to as “sensitive” personal data and refer to information relating to racial or ethnic origin, political opinion, religion or beliefs, trade union membership, genetic or health status or sexual orientation.

ATCE may use your personal data for other purposes not yet covered in this Privacy Policy but still with the legal authorisation or your consent to do so. In all cases, ATCE will inform you of changes to this Privacy Policy prior to using your personal data for other purposes. In the event of activities based on consent, ATCE will offer you the opportunity to reject these changes.

ATCE will also process your personal data to the extent necessary to manage its contractual relationship with you (e. g., to correspond with you).

ATCE will not make your personal data available to third parties, except in the case of transfers (i) authorised by the applicable law, (ii) when required to execute your order or (iii) based on your specific consent. In addition, by using the Site, you agree that ATCE may transfer your personal data if ATCE transmits all or part of its activities or assets to a third party.

Insofar as this involves the transfer of your personal data to countries outside the European Economic Area or to countries the European Commission believes do not provide an appropriate level of protection for your personal data, ATCE will ensure that measures are put in place in accordance with the applicable national and European legislation for the protection of privacy.

On 25.05.2018, our subcontractors confirmed they will process the data entrusted to them in accordance with the GDPR (General Data Protection Regulation).

Cookies are data (small electronic text files) stored on the user’s hard drive that contain data about the user. When navigating the Site, cookies may be placed on your computer or other electronic device to collect anonymous and personal data about you.
To provide the services available on the site, ATCE installs and uses certain technically required cookies on your device that, according to the provisions of the Law on Electronic Communications of 13 June 2005, do not need your consent.

By using the Site, you agree to the installation and use of other cookies. This is particularly the case for the third-party cookies mentioned below.

You can delete or block cookies at any time in your browser settings. However, please note that (i) you may no longer be able to use some of the Site’s features which need these cookies to function, or (ii) you will have to re-enter certain data on subsequent visits to the Site.

The Site may contain hyperlinks to other websites that are not governed by this Privacy Policy. We therefore recommend that you consult the respective privacy policies that apply to these other websites. We are not responsible for the personal data collected through third-party websites, or for their privacy practices. We strongly recommend that you familiarise yourself with each website’s privacy policy before disclosing any personal data.

Personal data relating to online contracts you have agreed to is stored for 10 years.

When your personal data is collected for direct marketing purposes, ATCE stores it for two years from the date you register, unless ATCE has a specific legitimate interest in storing your personal data for a longer period.

ATCE has put in place the security measures legally required to prevent the loss, use or unlawful modification of personal data obtained through using our Site. ATCE takes steps to maintain the confidentiality of your personal data and to protect it from being unlawfully disclosed. ATCE will not make your personal data available to the public.

ATCE safeguards your personal data by adopting standard industry practices as well as recognised policies, infrastructures, and tools. Despite our best efforts to ensure the security of your personal data, no website is one hundred percent secure. We therefore recommend that you to take appropriate steps to protect yourself as well, in particular by keeping your access codes confidential.

You have the right to access your personal data, as collected and processed by ATCE, and to request for it to be rectified or deleted if it is incorrect or not required. To exercise your rights, please send a written and signed request to ATCE to the address above, with a copy of your identity card or other identification document proving that you are the user affected by the personal data.

If, at any time, you want ATCE to stop processing your personal data and contacting you for direct marketing purposes, you may object to your personal data being processed for such purposes in the future, at any time, free of charge and without justification, by sending an e-mail to ATCE at , or a letter to ATCE’s postal address (see above).

This app needs to access your location so we can pinpoint you on the map and send you directions when you’re either walking or cycling and/or to search for routes. If you allow this app to access to your location at all times, we can also locate you when the app is not in use, e. g., to save your device’s battery.