Tourist Information Eupen

People who have difficulty walking
Accessible! You can come alone. This location is fully accessible.

Strengths

Car park

• A reserved parking space is available near the entrance. Dimensions: 350 x 600 cm.

Access road to the entrance

• Compliant access ramp : 5% slope over 10 metres, equipped with wheel stops and handrails ;
• Or 4 steps with handrail on one side.

Entrance

• Horizontal landing in front of the entrance.
• Level entrance.
• External door always open during opening hours and second automatic sliding door.

Reception

• Unobstructed access to the reception area, located on the right after the entrance hall.
• Seating available (bench with backrest).

Adapted toilet

• Adapted toilet available on request.
• Unobstructed access (sufficient corridor and door width).
• Toilet cubicle with washbasin, sufficiently large and well equipped.

Points of attention

Access road to the entrance

• Stairs : handrail on one side only (but possibility of using the ramp as an alternative).

Blind people
Accessible! You can come alone. This location is fully accessible.

Strengths

Car park

• A reserved parking space is available near the entrance.

Access road to the entrance

• The entrance steps are located opposite the pedestrian crossing.
• There are four steps with a handrail on the left-hand side as you go up.
• Alternatively, there is an access ramp near the reserved parking space, equipped with handrails on both sides.

Entrance

• The entrance is at ground level.
• The outer door is always open during opening hours and there is a second automatic sliding door.

Reception

• Easy circulation.
• Open counter. Staff come to meet visitors.
• Quiet environment.
• Accessible payment device with raised buttons and standardised keypad with tactile markings.

Points of attention

Access road to the entrance

• The building is set back and there is no guide line on the esplanade in front of the entrance, but the entrance steps are opposite the pedestrian crossing.
• The edges of the landing in front of the entrance are not secure.

Reception

• The reception is not opposite the entrance but to the right just after the entrance hall.

People with visual impairments
Accessible! You can come alone. This location is fully accessible.

Strengths

Car park

• A reserved parking space is available near the entrance.

Access road to the entrance

• The entrance steps are located opposite the pedestrian crossing.
• Four steps with a handrail on the left-hand side as you go up ;
• Or an access ramp located near the reserved parking space, equipped with handrails on both sides.
• No floor lighting.

Entrance

• Level entrance.
• External door always open during opening hours and second automatic sliding door.
• Visually secure glazing on door and entrance hall.

Reception

• Matt flooring, good contrast between the floor, column and furniture.
• Good lighting.
• Quiet environment.
• Open counter. Staff come to meet visitors.
• Accessible payment device with raised buttons and standardised keypad with tactile markings.

Points of attention

Access road to the entrance

• Steps : staircase without contrasting step nosings (but it is possible to use the safer access ramp).

Entrance

• Landing in front of the entrance with unsecured edges (no contrasting nosings or tactile paving).

Deaf people
Accessible! You can come alone. This location is fully accessible.

Strengths

Car park

• A reserved parking space is available near the entrance.
• Free parking is available on the street.

Entrance

• The building and its entrance are easily identifiable by their distinctive architecture, police number and sign.
• Opening hours and contact email address are displayed next to the door and listed on the website.
• The outer door is always open during opening hours and the second door is automatic and sliding.

Reception

• The reception is visible from the entrance. It is located on the right after the entrance hall.
• Good lighting.
• Quiet environment.
• Open counter. Staff come to meet visitors.
• WiFi available.
• Shop : prices displayed.

Toilets

• Toilet accessible on request. Vacant/occupied indicator.

Points of attention

Reception

• The staff are aware of how to welcome people with disabilities but do not practise sign language.

People with hearing impairments
Accessible! You can come alone. This location is fully accessible.

Strengths

Car park

• A reserved parking space is available near the entrance.
• Free parking is available on the street.

Entrance

• The building and its entrance are easily identifiable by their distinctive architecture, police number and sign.
• Opening hours and contact email address are displayed next to the door and listed on the website.
• The outer door is always open during opening hours and the second door is automatic and sliding.

Reception

• The reception is visible from the entrance. It is located on the right after the entrance hall.
• Good lighting.
• Quiet environment.
• Open counter. Staff come to meet visitors.
• WiFi available.

Toilets

• WC accessible on request. Free/occupied indicator.

People with comprehension difficulties
Accessible! You can come alone. This location is fully accessible.

Strengths

Car park

• A reserved parking space is available near the entrance.
• Free parking is available on the street.

Entrance

• The building and its entrance are easily identifiable by their distinctive architecture, police number and sign.
• Opening hours and contact email address are displayed next to the door and listed on the website.
• The outer door is always open during opening hours and the second door is automatic and sliding.

Reception

• The reception area is visible from the entrance. It is located on the right after the entrance hall.
• Good lighting.
• Quiet environment.
• Open counter. The staff are attentive and approach visitors.
• Cash payment possible.

Toilets

• Toilet accessible on request and identified by a pictogram.