City museum
Description
Discovery, astonishment and understanding – In the Stadtmuseum Eupen, history becomes adventure.
In the 18th century, a golden age was provoked by the manufacturing of fine cloths. The new permanent exhibition gives young and old visitors an impression of the way the cloth industry influenced the city and the day-to-day-life of the people. Vivid exhibits show how the people lived out their faith and how they cherished their traditions. Special exhibitions about different topics and local artists, small cultural events and many participatory projects complement the offer of the museum. The historical merchant’s house De Ru’s and the modern museum block provide the perfect atmosphere for these events.
Labels
Access-i certification valid from 12.02.2026 to 12.02.2029
People in wheelchairs Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
Parking
- It is possible to drop someone off on the pavement in front of the museum entrance
- Standard parking available on nearby streets
Entrance
- Building and entrance easily identifiable
- Level entrance
- Staff have a view of the entrance and can provide assistance if necessary
Reception
- In close proximity to the entrance
- Counter with lowered section
Horizontal circulation
- Sufficient circulation width
Vertical circulation
- A lift of sufficient size serves all floors
Exhibition
- Staff are aware of accessibility issues and adapted guided tours can be organised on request.
Toilets
- An adapted toilet of sufficient size is available. The toilet bowl is at a good height and equipped with two grab bars. The washbasin is located in the toilet.
Points of attention
Parking
- No disabled parking spaces nearby
Reception
- The payment terminal is inaccessible to wheelchair users (located on the upper part of the counter)
Horizontal circulation
- In the old building, on the mezzanine floor, two rooms are inaccessible (steps)
- In the old building, on the first floor, one room is inaccessible (door width 72 cm)
Vertical circulation
- The height of the lift buttons is between 110 and 120 cm
- There is insufficient space next to the call button on the mezzanine floor, but assistance can be requested at reception
Exhibition
- The "classic" exhibition is not suitable for wheelchair users. Some of the works and objects on display are difficult to see because they are placed too high. Most of the explanatory labels are difficult to read because they are placed too high. The video terminals are inaccessible to seated people.
Toilets
- The accessible toilet is not signposted. It is located on the mezzanine at the end of the corridor. Ask the reception staff if you cannot find it.
- The space in front of the toilet door is insufficient for a wheelchair user to easily open the door without assistance.
- The grab rail is placed too high (90 cm).
People who have difficulty walking Accessible! You can come alone. This location is fully accessible.
Strengths
Parking
- It is possible to drop someone off on the pavement in front of the museum entrance
- Parking (standard) available on nearby streets
Entrance
- Building and entrance easily identifiable
- Level entrance
Reception
- Right next to the entrance
- Seating available on request
Horizontal circulation
- Sufficient circulation width
- Foldable, stable walking sticks with armrests are available for visitors
Vertical circulation
- A lift of sufficient size serves all floors
Exhibition
- Folding seats available
- Fixed seats in some rooms
Toilets
- An adapted toilet is available and equipped with grab bars. The washbasin is located in the toilet.
Points of attention
Parking
- No reserved parking spaces for disabled persons nearby
Horizontal circulation
- No indication of the direction of the tour
- In the old building, on the mezzanine floor, two rooms are accessible via two steps without a handrail
- In the old building, on the first floor, one room is accessible via a narrow door (clear door width 72 cm)
Toilets
- The toilet is not signposted. It is located on the mezzanine floor at the end of the corridor. Ask the reception staff if you cannot find it.
Blind people Accessible with occasional help! Come accompanied! The difficulties encountered can be overcome with your companion/third-party help.
Strengths
Entrance
- Entrance identifiable by its recessed position
- Staff have a view of the entrance and can provide assistance if necessary
Reception
- Reception area continues from the entrance. Calm environment and counter without glass partition
Horizontal circulation
- No wide circulation areas
Vertical circulation
- A lift serves all floors, with raised and Braille buttons
Exhibition
- Possibility to book an adapted guided tour for groups of 3 or 4 people or more
- Audio guide with programme in German for visually impaired people (information about the historic building)
Points of attention
Horizontal circulation
- In the old building, on the first floor, some doors have very low lintels (170 to 180 cm) – risk of head injury
- In the new building, there is a sculpture with a cantilever – risk of head injury
Vertical circulation
- The old staircase between the ground floor and the first floor is dangerous (insufficient headroom); use the lift instead.
Exhibition
- Classic exhibition, with mainly visual content.
- The audio guide does not automatically adapt its content during the visit and does not include information about the exhibitions.
People with visual impairments Accessible with occasional help! Come accompanied! The difficulties encountered can be overcome with your companion/third-party help.
Strengths
Entrance
- Identifiable entrance (sign)
- Staff can see the entrance and can provide assistance if necessary
Reception
- Reception area adjacent to the entrance. Calm environment and counter without glass partition
Horizontal circulation
- No wide circulation areas
Vertical circulation
- A lift serves all floors, with raised selection buttons
Exhibition
- Possibility to book an adapted guided tour for groups of 3 or 4 people or more
- Audio guide with programme in German for visually impaired people (information about the historic building)
Points of attention
Entrance
- Insecure glazing
Reception
- Insufficient lighting
Horizontal circulation
- Insufficient lighting in some areas
- Insecure glass door
- In the old building, on the first floor, some doors have very low lintels (170 to 180 cm) - risk of head injury
- In the new building, there is a sculpture with a cantilever - risk of head injury
Vertical circulation
- Stairs without contrasting step nosings
- The old staircase between the ground floor and the first floor is dangerous (insufficient space), so it is preferable to use the lift
Exhibition
- Classic exhibition, with mainly visual content. Labels written in very small print
- The audio guide does not automatically adapt its content during the visit and does not include information about the exhibitions
Deaf people Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
Entrance
- Identifiable building and entrance: police number and sign
- Staff have a view of the entrance and can provide assistance if necessary
Reception
- Reception area in line with the entrance. Calm environment and counter without glass
- Option to contact the museum by email
Vertical circulation
- A lift serves all floors
Toilets
- Toilet door with vacant/occupied indicator
Points of attention
Home
- Prices not displayed
- Insufficient lighting
- Staff aware but not trained in sign language
Horizontal circulation
- No indication of the direction of the visit
- Insufficient lighting in some areas
Exhibition
- Traditional exhibition. No explanations adapted for easy reading and understanding. No systematic subtitling of videos.
- No content in sign language. No adapted guided tours organised.
Toilets
- The toilet is not signposted. It is located at the rear of the building, on the mezzanine floor at the end of the corridor.
People with hearing impairments Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
Entrance
- Identifiable building and entrance: police number and sign
- Staff have a view of the entrance and can provide assistance if necessary
Reception
- Reception area in line with the entrance. Calm environment and counter without glass
- Option to contact the museum by email
Vertical circulation
- A lift serves all floors
Toilets
- Toilet door with vacant/occupied indicator
Points of attention
Reception
- Prices not displayed
- Insufficient lighting
Horizontal circulation
- No indication of the direction of the visit
- Insufficient lighting in some areas
Exhibition
- Traditional exhibition with small labels. No explanations adapted for easy reading and understanding. No systematic subtitling of videos. No adapted guided tours organised.
Toilets
- The toilet is not signposted. It is located at the rear of the building, on the mezzanine floor at the end of the corridor.
People with comprehension difficulties Accessible with occasional help! Come accompanied! The difficulties encountered can be overcome with your companion/third-party help.
Strengths
Parking
- It is possible to drop someone off on the pavement in front of the museum entrance.
Entrance
- The building is easily identifiable: police number and sign.
Reception
- Cash payments are accepted.
Vertical circulation
- A lift serves all floors.
Exhibition
- It is possible to book an adapted guided tour for groups of 3 or 4 people or more.
Points of attention
Parking
- No reserved parking spaces for disabled persons nearby
Horizontal circulation
- No indication of the direction of the tour
- In the old building, on the first floor, some doors have very low lintels (170 to 180 cm) - risk of head injury
Vertical circulation
- The stair treads do not have contrasting nosings
- The old staircase between the ground floor and the first floor is dangerous (insufficient headroom), so use the lift instead
Exhibition
- Classic exhibition, without explanations adapted to be easy to read and understand. Very little interactive or multisensory content
Toilets
- The toilet is not signposted. It is located on the mezzanine at the end of the corridor. Ask the reception staff if you cannot find it.